1. Introduction
Welcome to Vision n Vision Furniture. By accessing or purchasing from our website or physical store, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services.
2. Product Information
2.1. Accuracy of Product Descriptions
We strive to ensure that all product descriptions, images, and specifications listed on our website or in-store are as accurate as possible. However, we do not guarantee that descriptions, images, or other content are free from errors.
2.2. Product Availability
Product availability is subject to change without notice. If a product you have ordered is unavailable or out of stock, we will inform you as soon as possible and offer alternatives or a full refund.
2.3. Product Variations
Due to the natural characteristics of wood, fabrics, and other materials used in our furniture, variations in color, texture, and grain may occur. These are not considered defects but part of the uniqueness of each item.
3. Orders and Payment
3.1. Order Acceptance
All orders are subject to acceptance by Vision n Vision Furniture. We reserve the right to refuse or cancel any order for any reason, including errors in pricing, incorrect product information, or suspected fraudulent activity.
3.2. Pricing
All prices listed on our website or in-store are in [currency] and are subject to change without notice. We make every effort to ensure the accuracy of pricing but cannot guarantee against errors. If there is a pricing error, we will notify you and offer the option to proceed with the correct price or cancel the order.
3.3. Payment Methods
We accept payments through [List of payment methods such as credit card, debit card, bank transfer, cash on delivery, etc.]. All payments must be made in full before shipment or delivery.
4. Shipping and Delivery
4.1. Delivery Timeframes
Delivery times may vary based on your location and the availability of the product. Estimated delivery times will be provided at the time of purchase. Vision n Vision Furniture is not responsible for delays caused by external factors beyond our control (e.g., weather conditions, carrier delays).
4.2. Shipping Fees
Shipping fees are calculated based on the size and weight of the product and the delivery location. These fees will be disclosed during the checkout process.
4.3. Inspection Upon Delivery
It is the customer’s responsibility to inspect all items upon delivery. Any damage or defects must be reported within 48 hours of receipt of the goods. If you fail to notify us within this period, we reserve the right to refuse claims for damage or defects.
5. Returns and Refunds
5.1. Return Policy
If you are not satisfied with your purchase, you may return the item(s) within [number of days, e.g., 14 or 30] days of receiving the order, provided the item is in its original condition and packaging. Custom-made, clearance, or sale items are not eligible for return.
5.2. Refunds
Refunds will be processed once the returned item is inspected and approved. Refunds will be issued through the original payment method, and the refund process may take up to 7-14 days. Shipping fees are non-refundable unless the return is due to an error on our part incorrect item shipped.
5.3. Exchange Policy
If you wish to exchange a product for a different size, color, or model, you may do so within [number of days, 14 or 3 days of receiving the product. Exchanges are subject to product availability, and the customer is responsible for shipping fees.
6. Warranty
6.1. Product Warranty
Vision n Vision Furniture provides a 10 year guarantee warranty on all furniture items for manufacturing defects. This warranty does not cover normal wear and tear, damage caused by improper care, or accidental damage.
6.2. Claim Process
If you believe your product is covered under warranty, please contact our customer service with proof of purchase and detailed information about the defect. We will review the claim and arrange for a repair, replacement, or refund as applicable.
7. Intellectual Property
All content on our website, including images, product descriptions, and trademarks, is the intellectual property of Vision n Vision Furniture. You may not copy, distribute, or use this content without our express written consent.
8. Limitation of Liability
Vision n Vision Furniture shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability shall not exceed the amount paid for the product(s) in question.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. By using our services, you agree to the terms of our Privacy Policy.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Country/State]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [jurisdiction].
11. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Vision n Vision Furniture
Address: LGF 3/3 Patrakar Puram, Gomtinagar, Lucknow – 226010
Email: info.visionnvision@gmail.com
Phone: 9555579845 , 9839228326